miércoles, 11 de septiembre de 2019

The end of confidence and trust on digitalisation

We take as guaranteed the digital transformation of economy and society. It is almost impossible to imagine a world that will not be fully digitised in few years taking into consideration the pace of adoption of the sucessive wave of innovations, however we should not discard that black swans exist. The black swans may be already flying over our heads as a collection of events that have broken the needed confidence to continue the accelerated adoption of digital technologies. 

Trust and confidence have been the base of the adoption of digital technologies. People has got used to include digital services as facilitators and enablers of their daily life because they didn´t feel them as the threat on private life denounced by some experts. Companies adopted the succesive wave of technological inventions due to the existance of a legal certainty that guarantee a return of investment period of the money spent. 2019 is being the year when these trust and confidence is disappearing in thin air.

On one hand, we have started the year the year with the Cambridge Analytica scandal. Although it would have been just another breach of personal data of a digital platform, the supposed consequences on the electoral processes on USA and UK make more people conscious of the unleashed power of the GAFA. Even this feeling of distrust could have vanished  as in the past (e.g remember for instance the many cases of supposed misuse of personal data by Google) with the purpose for repentance expressed, but the first leaks of the incorrect handling of private data in the personal assistant devices have reaffirmed the distrust feeling. It is yet to be seen if the adoption of this technology would be as quick as expected a year ago.

The companies and firms on their side are beginning to experience legal uncertainty on digital technologies. On one hand, technology has started to be a central element of the political debate. This circumstance is positive by itself, I believe that once a first phase has been overcome there is a need for reinforce the regulation of what is a key element of our lives. I do not think that this regulatory trend by itself may stop the adoption of technology, what deter the digital transformation is the unstability of the legal framework. This uncertainty is what companies are living with the Huawei affair and the inclusion of the company in the US govedrnment blacklist. It is bad to include a company in this kind of list with weak evidences, but it is worst to build up an environment of an undetermined grace period to work with the mentioned company.

Probably, the current conditions if they are not worsen would not be enough to stop digital transformation. However, I think that in years to come we will see on figures and statistics that the effect of this break of confidence and trust will have been a brake on the pace of global digitalisation.

2 comentarios:

palyginti kainas